My Account

How do I create an account?

Click on the Log in / Register located at the top right side of our website.  Then click on the REGISTER button under New Customers - Register an Account. Fill out your Personal Information and then click SUBMIT. *Your personal information is not sold to third parties and it is kept private.

How do I edit my account information?

Click on the Log in / Register located at the top right side of our website. Input your email and password under the Registered Customers - Login section and then click the LOGIN button. You will then be directed to your dashboard where you will find a link that says Edit Account Information. Click on it and edit your information as you please.

What are our shipping methods?

Standard Ground Shipping: 3-5 business daysTwo Day Delivery: 2 business days. The shipping fees will depend on the product and delivery address.Standard Overnight Delivery: Overnight delivery. The shipping fees will depend on the product and delivery address. All orders that are placed after 3 pm EST Standard time will be processed and shipped out the following business day.

How do I reset my password?

Click on the Log in / Register located at the top right side of our website. Input your email and password under the Registered Customers - Login section and then click the LOGIN button. You will then be directed to your dashboard where you will find a link that says Change Password under contact information. Click on the link and follow instructions.

What is your return policy?

To read about your return policy, please click on this link: https://discountmedicalsupplies.com/pages/returns-policy

Refunds that are passed 60 days from the day the order was placed will be refunded via check.

What do I do if I received the wrong product?

When there is a shipping discrepancy, we will honor them if they are reported to us within 12 business days of the delivery. 

When will my order ship?

All orders that are placed after 3 pm EST Standard time will be processed and shipped out the following business day. 

Where do our products ship from?

Our manufacturers will drop ship your order. As our manufacturers have different warehouses around the Unites States they will ship from the warehouse where the item is in stock.